Quarterdeck Quilt Policies

Welcome to Quarterdeck Quilts Website and On-Line Store. We encourage to take a few moments to familiarize yourself with a few of our policies and the terms you are agreeing to by visiting our site. It will take just a few moments and it will give you first hand information how we conduct business. We look forward to serving you with your sewing and quilting needs. Thank you for your consideration to this. Please let us know if there is anything else we do to make your time here more pleasant.

Quarterdeck Quilts is committed to protecting your privacy and any information you share with us. This document outlines the types of personal information we receive and collect when you visit Quarterdeck Quilts on line. We hope this will help you make an informed decision about sharing personal information with us.


Personal Information:

We may collect personal information from users in a variety of ways, including, but not limited to, when users visit our site, register for classes, place an order or subscribe to our newsletter. Users may be asked for name, email address, mailing address, phone number or credit card information, as appropriate. We will collect personal information only if it is voluntarily submitted.

Quarterdeck Quilts strives to maintain the highest standards of decency, fairness and integrity in all our operations. Your security using our website is important to us likewise, we are dedicated to protecting our customers', consumers' and online visitors' privacy on our website. Quarterdeck Quilts keeps all customer information confidential and never shares information with nor sells information to any outside parties.

Use of Cookies:
Our site uses "cookies" in some cases to maintain your shopping cart. User's web browser places cookies on their hard drive for record-keeping purposes. You have the ability to accept or decline cookies by modifying settings in your browser; however, if you choose to decline cookies, you may not be able to fully experience the interactive features of the site.

Quarterdeck Quilts collects and uses user information for the following purposes:

  • To improve our Site: We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs.
  • To process transactions: We may use the information users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To administer a content, promotion, survey or other site feature.
  • To send users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails: The email address users provide for order processing may be used to ask them questions, respond to their inquiries or send updates pertaining to their order. If a user decides to opt-in to our mailing list, they will receive emails that may include new products, updates, related product or site information, etc. If at any time you would like to unsubscribe from receiving future emails, we include unsubscribe links at the bottom of each email.

 

Children's Online Privacy Protection Act:

This website is directed to adults; it is not directed to children under the age of 13. We operate our site in compliance with the Children's Online Privacy Protection Act, and will not knowingly collect or use personal information from anyone under 13 years of age.

 

How You Can Correct or Remove Information:

We provide this privacy policy as a statement to you of our commitment to protect your personal information. If you have submitted personal information through our website and would like that information deleted from our records, or would like to update or correct that information, please use our Contact Us page.

 

Changes to this Privacy Policy:

Quarterdeck Quilts reserves the right to make changes in this policy.

If there is a material change in our privacy practices, we will indicate on our site that our privacy practices have changed by updating the revision date at the bottom of this page. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

 

Updated June 10, 2017

Website Terms and Conditions

Quarterdeck Quilts provides this website as a service and convenience to our customers.

While the information contained within the site is periodically updated, no guarantee is given that the information provided in this website is correct, complete, and/or up-to-date.

The materials contained on this website are provided for general information purposes only and do not constitute legal or other professional advice on any subject matter. Quarterdeck Quilts does not accept any responsibility for any loss which may arise from reliance on information contained on this site.

The contents of this site are protected by copyright under international conventions and the reproduction, permanent storage, or retransmission of the contents of this site is prohibited without the prior written consent of Quarterdeck Quilts.

Some links within this website may lead to other websites, including those operated and maintained by third parties. Quarterdeck Quilts includes these links solely as a convenience to you, and the presence of such a link does not imply a responsibility for the linked site or an endorsement of the linked site, its operator, or its contents (exceptions may apply).

This website and its contents are provided "AS IS" without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

Reproduction, distribution, republication, and/or retransmission of material contained within this website are prohibited unless the prior written permission of Quarterdeck Quilts has been obtained.

Agreeing to Terms

Your use of this site indicates acceptance of these policies. If you do not agree to Quarterdeck Quilts' policies as posted here on this website, please do not use this site or any services offered by this site.


We most sincerely thank you for taking your time to read this and we hope you do enjoy your time and experience here at Quarterdeck Quilts On-Line.

Update June 10, 2017

Class Policies

Class Fees

  • Class fees must be paid in full at the time of registration.  Therefore, you will be put on a waiting list until payment is received. You are not considered registered until the class fee is paid.
  • The class fee does not include supplies or materials for the class unless noted.
  • Quarterdeck Quilts reserves the right not to admit you to a class without pre-registration.
  • Class registration for 18** and older unless accompanied by a registered adult. (**Exceptions are made for classes offered specifically for Under 18**)


Class Supplies

  • A class supply list will be provided for you at the time of class enrollment.
  • Please purchase as much of class supplies at Quarterdeck Quilts as possible. Some classes have special ordered items custom to specific class. We appreciate your support, that's how we stay in business to continue to serve you.
  • All class attendees are asked to gather necessary supplies prior to class to ensure all participants have the full benefit of class time.
  • DUE TO COPYRIGHT LAWS: All class attendees must have their own copy of the required book/pattern/magazine/handout for the class/workshop as listed on the supply list. ABSOLUTELY NO PHOTOCOPIES, NO SHARING OF BOOKS OR PATTERNS ARE ALLOWED. Thank you for your attention to this very important detail.

 
Cancellations

  • A store credit will be issued for cancellations received 7 days prior to the class or earlier.
  • A store credit will be issued for cancellations received within 3 days of the class only if we can fill your spot with another person.
  • No credit will be issued for a "no show" in class regardless of reason.
  • No refund for partially attended multi-session classes. 
  • If you register within 7 days of class, the above policies still apply.
  • Cancellation policy for "special event" teachers/classes:
    • No credit will be issued for cancellations unless we can fill your spot with another person.
    • No credit will be issued for "no show" at workshops regardless of reason.
    • Occasionally a special event/class will be designated as "non-refundable." Quarterdeck Quilts will not issue credit/refunds for these events/classes; however, a student may transfer their reservation to another individual if they are unable to attend. We do ask that we be notified of the change.
  • Quarterdeck Quilts reserves the right to cancel classes/events for any reason. If this happens, you will be refunded your full class/event fee. Quarterdeck Quilts store return policy applies to the purchase of all class supplies.

 
Class/Workshop Etiquette

  • Please arrive 15 minutes early to the start of the class/workshop to prepare yourself, i.e. set up machines, etc., and should come prepared with the necessary supplies for the class/workshop. Failure to:
    • Slows down the class overall
    • unfair to those students who are prepared and ready for class time
    • interferes directly with Teacher's pace of class
  • Restrain from wearing perfume or scented products as a courtesy to others in class out of courtesy for those that may have allergies.
  • All cell phones should be turned off, silenced or set on vibrate as a courtesy to the instructor and others paying to attend class; Please leave the classroom if you need to use your cell phone.
  • Classes, events and workshops are designed for those registered for class only. We ask that you do not bring children or non-registered guests to classes, workshops and events.

Agreement to Terms
  • By Registering for class with Quarterdeck Quilts you are agreeing to the terms listed here.


Please contact us if you have any questions regarding any information provided for you here. last update June 10, 2017

Refund Policies

We understand sometimes returns are necessary.

You can trust we want to get it right-not just sometimes but every time. We are committed to bringing you the best quality products.

Please understand our policy: Our products may be returned within 30 days of original purchase, provided they are un-opened and in "like new" condition. Your receipt is your guarantee. Any shipping on returns will be at the expense of the buyer, unless the mistake is ours, (we ship you the wrong thing, we ship you too many of something, not enough, etc.) then we are happy to pay.

The returned goods must include: the following:

  • Copy of the receipt
  • Your e-mail address
  • Shipping address
  • A good phone number


These are needed so that we can get the item back in stock and get you credited promptly.

We never ask for a restocking fee (or any other crazy fees). We want to take care of your needs and promise to do our very best--every time!

All gift card purchases are final. Gift cards cannot be returned, exchanged or redeemed for cash (unless required by state law), and cannot be replaced if lost or stolen.



last update July 3, 2017

Shipping Policies

Quarterdeck Quilts offers shipping as a service and convenience to you, our customer, for your purchased items from Quarterdeck Quilts' on-line store. Shipping and handling rates help offset the costs associated with the handling, packing, and delivering of your purchased items. We thank you for your business.

  • At this time we only ship within the USA (Domestic and APO/FPO/DPO Mail).
  • We do not currently ship Internationally or to Canada.
  • All prices are in US funds.
  • All packages are shipped via US Postal Service.
  • Most packages will deliver within 3-5 business days, once shipped.

Our Rates are as Follows:


Standard Delivery:

Rates apply to each Ship To delivery within the USA (Domestic and APO/FPO/DPO Mail).

 
Merchandise total              Standard Rate
up to $19.99                          $7.00
$20 - $39.99                          $5.00
$40 - $79.99                          $8.00
$80 – $119.99                        $9.00
$120 or more                         $10.00

 

Rush Delivery: This shipping method is currently not available.

Express 2nd Day Delivery: This shipping method is currently not available.

Next Day Delivery: This shipping method is currently not available.

Shipping Restrictions: Some items have shipping restrictions attached to them. This may be due to their size or weight.

Purchases that exceed postal delivery limits (by size or weight) will be delayed until agreeable method and terms have been reached with our customer.

In Store Pick-Up: Any purchase made on our web-store is eligible to be picked up in store, with no shipping fees. Orders are prepared for pick up during normal business hours. Orders placed when shop is closed are processed on the next business day. An email will be sent to the email address provided at checkout when your order is ready. We ask that you pick up your order within 1 week of purchase.


For any additional questions regarding our shipping rates please contact us.

RETURNS & EXCHANGES

We hope you’ll love your purchases, but in case you need to make a return or exchange, our policy is simple: Our products may be returned within 30 days of original purchase, provided they are un-opened and in "like new" condition. Your receipt is your guarantee. Any shipping on returns will be the responsibility of the buyer. unless the mistake is ours, (we ship you the wrong thing, we ship you too many of something, not enough, etc.) then we are happy to pay.

All returned items must include:

  • Copy of the receipt
  • Your e-mail address
  • Shipping address
  • A good phone number

These are needed so that we can get the item back in stock and get you credited promptly.

We never ask for a restocking fee (or any other crazy fees). We want to take care of your needs and promise to do our very best--every time!

All gift card purchases are final. Gift cards cannot be returned, exchanged or redeemed for cash (unless required by state law), and cannot be replaced if lost or stolen.


**Using our shipping service you agree to the terms of use stated here. Shipping policies may change without notice. Please be sure to check our shipping policy periodically for any updates. last update as of July 3, 2017